THE SESS10N | Speaker | Vanessa Schmoranzer

Vanessa Schmoranzer is a partner at Diconium since 2021, where she accompanies strategic projects in the automotive and mobility sector, especially in the Volkswagen environment. She is an experienced expert in digital strategy, transformation and customer centricity. As one of the first German internet founders, senior expert in the development of an innovation lab at Deutsche Telekom and in the development of one of the world's most successful music software companies, s has been at home in digitalization and customer-centric corporate development for over 20 years. She develops and uses modern methods and frameworks to realign companies and increase the customer experience and customer lifetime value.

As panel host, she will discuss with the guests the extent to which AI, automation and personalization can make a relevant contribution to improving the customer experience

The Future of Customer Experience: Insights from Market Leaders on AI and Personalization

Along with the transformative power of AI and personalization the expectations for customer experience (CX) are rising swiftly. Continuous CX development is essential for sustainable success.

This panel discussion gathers experienced industry experts from diverse backgrounds, providing valuable CX insights for business leaders. The attendees will discover how AI is changing customer interactions, the importance of data for personalized experiences, and the profound impact these drivers have on customer satisfaction and loyalty. Together with the experts, the audience will discuss the strategic implications and challenges of integrating AI and personalization into large-scale customer experience initiatives.

Join us to discover the future of CX and how leveraging AI and personalization can help your business stay ahead in the competitive market.