Timetable
THE SESS10N is a German speaking event - English content is marked accordingly.
Registration
Opening
Room change
The Future of Customer Experience: Insights from Market Leaders on AI and Personalization
Vanessa Schmoranzer, Partner, diconium (Moderation)
André Menegazzi, Director Strategic Accounts, commercetools
Volker John, Sales GTM Lead, Adobe
Christian Kotter, Head of GTM Digital, Ottobock
Room change
Transforming Sales through Data & AI with Salesforce
Michael Wagner, Salesforce Consultant, diconium
Katja Klag, Senior Specialist Customer Experience, diconium
Anne Bögershausen, Senior Account Executive, Salesforce
Liesel Klokkers, Solution Engineering Leader Industries, Salesforce
Mastering Customer Experience Management: Unlocking Three Major Success Factors
Donya Mirzaee, Strategy Consultant, diconium
Danijel Jozic, Senior Specialist Business Design, diconium
Lunch & Networking
Room change
Outsourcing vs. Insourcing: The Dilemma of 'Do It Yourself' and 'Done with Others'
Sebastian Wohlrapp, Managing Director, diconium
Florian Bankoley, CDO, Bosch Mobility
Werner Reichelt, Head of Sales Digital Business, Festo
Break and Room change
Maximize Customer Success: Leverage AI-Driven Approaches with the diconium Cube
Dietmar Franz, Principal UX Strategy & Consulting, diconium
Implementing the Product Operating Model: How ready is your organization?
Jonathan Wiens, Director Consulting IT, diconium