Timetable

Registration

Opening

New World Same Humans: Four AI-Fuelled Trends for 2025 and Beyond (EN)

David Mattin, Founder of New World Same Humans

Room change

The Future of Customer Experience: Insights from Market Leaders on AI and Personalization

Vanessa Schmoranzer, Partner, diconium (Moderation)
André Menegazzi, Director Strategic Accounts, commercetools
Volker John, Sales GTM Lead, Adobe
Christian Kotter, Head of GTM Digital, Ottobock

Exploring AI Frontiers: An interactive Gen AI Live Demo

Michael "Rocky" Rocktäschel, Expert Partner, diconium

THE SESS10N Impuls

Dr. Bettina Laugwitz, Director AI Ethics & Responsible AI, SAP

Room change

Transforming Sales through Data & AI with Salesforce

Michael Wagner, Salesforce Consultant, diconium
Katja Klag, Senior Specialist Customer Experience, diconium
Anne Bögershausen, Senior Account Executive, Salesforce
Liesel Klokkers, Solution Engineering Leader Industries, Salesforce

Mastering Customer Experience Management: Unlocking Three Major Success Factors

Donya Mirzaee, Strategy Consultant, diconium
Danijel Jozic, Senior Specialist Business Design, diconium

Creating Business Value through Smart Assistants & Co-Pilots

Tobias Giese, Executive VP, Intershop
Alexander Körbs, Director Strategic Accounts, Intershop

Prompting SESS10N

Neil Sinclair, Senior Consultant Data Scientist, diconium

Lunch & Networking

Meet the Hacker School

Dr. Julia Freudenberg, Hacker School

Leadership and Transformation in the Paradigm Shift

Florian Bankoley, CDO, Bosch Mobility

Room change

Outsourcing vs. Insourcing: The Dilemma of 'Do It Yourself' and 'Done with Others'

Sebastian Wohlrapp, Managing Director, diconium
Florian Bankoley, CDO, Bosch Mobility
Werner Reichelt, Head of Sales Digital Business, Festo

Hyper-integrated platforms: The next era of digital customer experience

Ralph Schwehr, Head of Digital Business, Bechtle

Before you dream of AI do your homework

Claudia Pohlink, Director of Data & AI, Fiege

Break and Room change

Maximize Customer Success: Leverage AI-Driven Approaches with the diconium Cube

Dietmar Franz, Principal UX Strategy & Consulting, diconium

Implementing the Product Operating Model: How ready is your organization?

Jonathan Wiens, Director Consulting IT, diconium

Rethink CSRD: Using smart technologies for efficient ESG reporting

Fenja Herbers, Director Data Analytics & Data Science, diconium

Prompting SESS10N

Neil Sinclair, Senior Consultant Data Scientist, diconium

Room change

Back to the future: Staying competitive in the age of AI

Anna Kopp, CIO, Microsoft

Closing

Networking & Dinner