THE SESS10N | Speaker | Christian Kotter

Christian is a seasoned Healthtech professional with over 18 years of experience in marketing and sales, product management, and product development. Throughout his career, he has always been focusing on innovative, human-centered solutions and strategies that drive better patient outcomes.

Since 2021, Christian has been at Ottobock, where he currently leads efforts to scale digital treatment technologies across the company's global network of subsidiaries and clinics. Before joining Ottobock, he held key roles at various medtech and healthtech companies and provided consulting services to businesses within the sector. His journey began in 2003 when he founded a "digital health" startup that was among the first to pioneer mobile electronic medical records. From there, he went on to contribute to a diverse range of initiatives, including a biotech company specializing in degradable implants and a firm focused on custom-made hip and 3D-printed reconstructive implants.

Having lived and worked in emerging markets, Christian is passionate about leveraging his expertise to make healthcare more accessible and inclusive, regardless of a person's background or location.

The Future of Customer Experience: Insights from Market Leaders on AI and Personalization

Along with the transformative power of AI and personalization the expectations for customer experience (CX) are rising swiftly. Continuous CX development is essential for sustainable success.

This panel discussion gathers experienced industry experts from diverse backgrounds, providing valuable CX insights for business leaders. The attendees will discover how AI is changing customer interactions, the importance of data for personalized experiences, and the profound impact these drivers have on customer satisfaction and loyalty. Together with the experts, the audience will discuss the strategic implications and challenges of integrating AI and personalization into large-scale customer experience initiatives.

Join us to discover the future of CX and how leveraging AI and personalization can help your business stay ahead in the competitive market.