THE SESS10N | Speaker | André Menegazzi

André Menegazzi is responsible for commercetools' strategic enterprise accounts in the EMEA region. He has more than 15 years of experience in selling Software-as-a-Service (SaaS) solutions, both in multichannel e-commerce and in the media industry. With his extensive expertise and deep understanding of the needs of different businesses, he drives the success and innovation of commercetools.

In his role at commercetools, he has helped leading brands and companies transform and optimize their digital business models. His strategic approach and understanding of customer relationships make him a valued partner and advisor in the industry.

The Future of Customer Experience: Insights from Market Leaders on AI and Personalization

Along with the transformative power of AI and personalization the expectations for customer experience (CX) are rising swiftly. Continuous CX development is essential for sustainable success.

This panel discussion gathers experienced industry experts from diverse backgrounds, providing valuable CX insights for business leaders. The attendees will discover how AI is changing customer interactions, the importance of data for personalized experiences, and the profound impact these drivers have on customer satisfaction and loyalty. Together with the experts, the audience will discuss the strategic implications and challenges of integrating AI and personalization into large-scale customer experience initiatives.

Join us to discover the future of CX and how leveraging AI and personalization can help your business stay ahead in the competitive market.